This Privacy Policy describes how SavvyKart (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website https://savvykart.in/, make a purchase, or interact with us in any way.
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide you with a seamless shopping experience and to improve our services. The types of information we collect include:
a. Information You Provide Directly to Us:
Personal Identifiers: Name, shipping address, email address, phone number, and username when you create an account or make a purchase.
Payment Information: Credit/debit card details, UPI IDs, or other payment gateway details. Please note that we do not store your full credit card details on our servers. All payments are processed through secure, PCI-DSS compliant payment gateways.
Profile Data: Your style preferences, size, and wish lists if you save them in your account.
Communications: Records of your correspondence with us if you contact customer service.
b. Information Collected Automatically:
Device & Usage Information: When you visit our Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device.
Site Interaction Information: We collect information about how you interact with the Site, such as the pages or products you view, the websites that referred you, and your search terms. We use technologies like “cookies,” “log files,” and “web beacons” to collect this information.
2. How We Use Your Personal Information
We use the information we collect for the following purposes:
To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
To Communicate With You: To respond to your inquiries, provide customer support, and send you important account/order-related updates.
For Marketing & Advertising (with your consent): To send you information about new products, special offers, and discounts that we think may interest you. You can opt-out of marketing communications at any time.
To Improve Our Site & Services: To analyze how customers use the Site, understand shopping trends, and improve our product offerings, website functionality, and user experience.
For Security & Fraud Prevention: To screen orders for potential risk or fraud, and to protect the security of our Site and business.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use it for the purposes described above. For example:
Service Providers: We share information with companies that provide services on our behalf, such as:
Payment Processing: Companies like Razorpay, Cashfree, Phonepe, PayPal.
Shipping & Fulfillment: Courier partners like Delhivery, DTDC, Shiprocket etc.
Marketing & Analytics: Platforms like Google Analytics, Facebook Pixel, and email marketing services (e.g., Mailchimp).
Legal Compliance: We may disclose your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
We never sell your personal information to third parties.
4. Cookies
Our Site uses Cookies to enhance your experience. Cookies are small data files stored on your device. We use them to:
Keep you signed in to your account.
Remember the items in your shopping cart.
Understand your preferences based on previous or current site activity.
Compile aggregate data about site traffic and interactions.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features that make your site experience more efficient may not function properly.
5. Your Rights
If you are an Indian resident, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain legal obligations we might have.
Opt-out of Marketing: Unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any email we send you.
To exercise any of these rights, please contact us at help.savvykart@gmail.com.
6. Data Retention
We will retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our Site with a revised “Last Updated” date.
9. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Anoop Kumar Email:help.savvykart@gmail.com Address: NH-30, Jahanikhera, Hardoi, UP 241407
You can contact the Grievance Officer to address any discrepancies or grievances you may have regarding the processing of your information.
10. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at help.savvykart@gmail.com or by mail using the details provided below:
SavvyKart NH-30, Jahanikhera Hardoi, Uttar Pradesh, 241407 India
