At SavvyKart, we take immense pride in the quality and design of our clothing. We are committed to ensuring that you are completely satisfied with your purchase. However, we understand that sometimes a product may not be a perfect fit or meet your expectations. This policy outlines the process for returns and refunds.
Please read the following terms carefully.
1. Returns & Exchanges Eligibility
Time Frame: We accept return or exchange requests within 7 days from the date of delivery.
Condition: The item must be unworn, unwashed, and in its original condition with all original tags and packaging intact. It must not be damaged, altered, or stained.
Proof of Purchase: A valid order number or receipt is required for all returns and exchanges.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:
Innerwear & Lingerie
Socks
Accessories marked as “Final Sale”
Any item without its original tags or packaging.
3. How to Initiate a Return or Exchange
Step 1: Contact Us Please email us at help.savvykart@gmail.com within the eligible return period. Include your:
Order Number
Product Name
Reason for return/exchange
Photos of the item (if applicable)
Step 2: Wait for Approval Our customer service team will review your request and provide you with a Return Authorization Number and further instructions. Please do not ship the item back without this authorization.
Step 3: Ship the Item Once approved, securely pack the item in its original packaging and mail it to our return address. We recommend using a trackable shipping service as you are responsible for the item until it reaches us.
Return Shipping Fee: The cost of return shipping is to be borne by the customer, unless the return is due to a defective or wrong item sent by us.
Original Shipping Cost: The original shipping cost is non-refundable.
5. Refund Process
Timeline: Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
Method: Refunds will be issued to the original payment method used during purchase. The processing time for the refund to reflect in your account may vary depending on your bank or payment gateway (e.g., UPI, Card, Net Banking).
Partial Refunds: Only the cost of the returned item(s) will be refunded. Original shipping fees are non-refundable. If the item is not received in its original condition, a partial refund may be issued at our discretion.
6. Exchanges
We currently offer exchanges for a different size of the same item, subject to availability. If the desired size is out of stock, we will issue a refund for the item instead.
To initiate an exchange, please follow the steps in Section 3 (How to Initiate a Return or Exchange) and clearly state that you wish to exchange the product.
7. Damaged, Defective, or Wrong Items
We sincerely apologize if you receive a damaged, defective, or incorrect item. Please contact us immediately at help.savvykart@gmail.com with your order number and clear photos/videos of the product issue. We will arrange a free return pickup or provide a return shipping label and expedite a replacement or full refund at no extra cost to you.
8. Sale Items
Items purchased during a sale or promotion may be returned for store credit or an exchange, subject to the standard eligibility conditions above.
9. Cancellations
You may cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped. For cancellations, please email us at help.savvykart@gmail.com with your order number.
10. Store Credit
Instead of a refund to your original payment method, you may opt for store credit. This credit will be issued to your SavvyKart account wallet and will not have an expiry date.
Contact Us
If you have any questions about our Returns & Refunds Policy, please get in touch with us.
Email: help.savvykart@gmail.com Hours: Mon-Sat, 10 AM – 6 PM
